Return & Exchange Policy

At Eco Loop, customer satisfaction is our priority, and we aim to provide high-quality eco-friendly products and services. If you are not completely satisfied with your purchase, you may request a return or exchange within 7 days of delivery, provided the product is unused, in its original packaging, and accompanied by proof of purchase. Returns and exchanges are only applicable for damaged, defective, or incorrect products received. Customers must report such issues within 48 hours of delivery by sharing order details and product images for verification. Once approved, we will arrange a replacement, exchange, or refund as applicable. Refunds are generally processed within 5–7 business days to the original payment method after the returned product is inspected and approved. Customized, used, opened, or clearance products are not eligible for return or exchange. Orders can only be cancelled before shipment confirmation. Eco Loop reserves the right to refuse returns that do not meet our policy conditions and may update this policy at any time without prior notice. For any return, exchange, or refund assistance, customers can contact us through our website Eco Loop.